MISPay is looking for a Customer Success Manager to own relationships with our key merchant partners.
You will be the primary point of contact for a portfolio of merchants, helping them get maximum value from MISPay and driving their growth.
Own the post-sale relationship with a portfolio of 30-50 merchants.
Drive merchant activation, adoption, and retention.
Conduct regular business reviews and share data-driven insights.
Identify upsell and expansion opportunities.
Serve as the voice of the merchant internally.
3+ years in customer success, account management, or related role.
Strong data analysis skills.
Excellent communication and relationship-building skills.
Experience in fintech, payments, or e-commerce preferred.
Self-starter with a high degree of ownership.
Flexible working hours.
Competitive salary with performance bonus.
Health Insurance.
Flexi Perks.