Privacy policy

This Privacy Policy explains what information MISPay collects, how we use it, and the controls available to you. It applies to website visitors, app users, and merchant users interacting with MISPay services.

What information do we collect?

We collect information you provide directly, such as your name, contact details, account credentials, and payment preferences. For merchant accounts, we may also collect business registration details, settlement information, and support communications.

We also collect technical and usage data, including device identifiers, browser details, IP address, log events, and interaction signals. This helps us maintain security, prevent fraud, and improve performance.

When you transact with MISPay, we process transaction metadata such as order values, timestamps, merchant references, and payment status. Sensitive payment data is handled under strict security controls and applicable standards.

How do we use your information?

We use personal information to create and manage accounts, process transactions, provide customer support, and meet contractual obligations. We also use data to detect suspicious activity, enforce platform terms, and comply with legal requirements.

Where permitted, we may use limited analytics and service insights to improve product reliability, user experience, and merchant tools. We do not sell personal information.

How long do we keep your information?

We retain information only for as long as necessary to provide services, resolve disputes, meet legal obligations, and maintain records required for security and audit purposes.

1. Account and profile data is retained while your account is active.
2. Transaction and compliance data may be retained longer under legal and regulatory requirements.
3. Support records are retained for operational continuity and quality assurance.

When retention periods expire, we delete or anonymize data unless continued storage is required by law, legal process, or fraud prevention obligations.