MISPay is hiring a Support Team Lead to coach CX agents and improve service quality.
You will manage a team of support specialists, own SLAs, and turn customer insights into product feedback.
Lead, coach, and schedule a CX team.
Own CSAT, first-response, and resolution SLAs.
Escalate product issues with clear reproduction steps.
4+ years in CX, including people leadership.
Bilingual English and Arabic.
Experience with Zendesk or similar.
Competitive salary with leadership bonus.
Health Insurance.
Flexi Perks.